FAQs

Shipping + Returns

How much is shipping?

Shipping has a flat fee of $6.95 for each order, and free shipping for orders over $100!

Where do you ship?

Right now, we only offer shipping to the US, but have high hopes of expansion in the future!

When will I get my package?

All orders will be filled within 3-5 business days, and shipped via USPS, so most orders should arrive within a week of being placed.

What do you use to pack my order?

We use all reused + recyclable materials to pack your order. Sometimes your orders will come with different packing than the time before, and that is simply because we are reducing our carbon footprint by reusing materials from packages that have arrived to us! We also use biodegradable packing peanuts for many orders that contain fragile items, but don’t worry! No styrofoam here. These peanuts are made mostly out of cornstarch, and will actually dissolve in water. Amazing, we know! So even though they look suspicious, they are safe for the environment, and a super sustainable way to safely send you your goods!

What is your return policy?

You can easily return your items within 14 days of the shipment date, less the cost of the initial shipping + return labels. All items must still have tags, and original packaging if applicable. We will provide you with a new return label, and all you are responsible for is getting it to the carrier to get back to us! As with everything, full-return scenarios and accommodations will be made on a case-by-case basis.

To start a return, email kristina@orchidandash.com with your order number.

 

Candles

What makes your candles different?

Not only are all of our candle ingredients and packaging consciously sourced, but all of our fragrances are 100% natural. This is beyond ‘clean burning.’ Each and every natural note in our candles mix beautifully with each other to create a sophisticated and beyond-clean burning experience.

What does ‘all natural’ fragrance mean?

Our all-natural fragrances we use are made from natural materials extracted from natural elements and essential oils and are ISO 9235 certified. Meaning, they are nature-identical. Also meaning; no toxicity, no harmful chemicals, and no weird headaches traditional candles tend to give us. Simple. Real. Clean.

What are your wicks made of?

We use clean-burning cotton wicks. Many traditional wicks are lead-containing cotton wicks that can be harmful to breathe in, so we made sure to keep it clean, down to the wick.

What size candle should I get?

It really is up to you! Our smallest size, 7.2 oz, is perfect for small apartments, bedrooms and bathrooms, while our larger 12 oz jars and 12 oz decor candles are ideal for bigger rooms or spaces with higher ceilings.

How often should I trim my wick?

Every time you burn your candle, trim your wick to about 1/4 of an inch. This will allow the burn to continue clean, without any of the smokey residue that tends to form after a wick has burned too long. It will also prolong the burn time of your candle!

How do I best care for my candle?

When burning your candle, make sure that you allow the wax to melt all the way to the edge of your container. If you do not allow it do this, you candle may begin to tunnel and you will not get a clean burn. If your wick has been burning for a prolonged period of time and it begins to “mushroom,” blow your candle out and be sure to trim the wick. Do not let anything fall into your wax pool, and of course, keep it in a safe place away from kids and pets!

Is my candle jar reusable?

Absolutely! In fact we encourage it. For easy cleaning, pour boiling water into your finished candle and let it sit for a few hours as the wax rises to the surface and hardens. Finish cleaning out the jar and reuse them to can food, hold flowers, or add twinkle lights to for a beautiful amber glow.