Terms of service
Welcome to Orchid + Ash ("Orchid + Ash," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services available at www.orchidandash.com (the "Site").
By accessing or using our Site, you agree to these Terms. If you do not agree, please discontinue use of the Site.
1. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to make purchases through our Site.
By placing an order, you represent that the information you provide is accurate and complete.
2. Products
We strive to accurately display our products, colors, descriptions, and pricing. However, we cannot guarantee that your device will display colors accurately or that all descriptions are error-free.
Because many of our products contain botanical ingredients, slight variations in color, scent, or texture may naturally occur between batches.
These variations do not affect product quality.
3. Pricing
All prices are listed in U.S. Dollars (USD).
Prices, promotions, and product availability may change without notice.
We reserve the right to correct pricing errors, cancel orders affected by pricing mistakes, and issue refunds where appropriate.
4. Orders
We reserve the right to refuse or cancel any order for reasons including but not limited to:
- suspected fraud
- inaccurate billing information
- product availability
- suspected unauthorized resale
- violations of these Terms
If payment has already been processed, any canceled order will be refunded.
5. Shipping
Shipping estimates are provided for convenience only and are not guaranteed.
Once a package has been transferred to the shipping carrier, Orchid + Ash is not responsible for delays caused by the carrier, weather, customs processing, or other events beyond our control.
Customers are responsible for providing accurate shipping information.
6. Returns & Exchanges
Please refer to our Return Policy for complete details.
Due to the nature of personal care products, opened or used skincare and fragrance products may not be eligible for return unless required by applicable law.
7. Product Use
Our products are intended for external cosmetic use only unless otherwise indicated.
Customers should:
- perform a patch test prior to use
- discontinue use if irritation occurs
- consult a healthcare professional if pregnant, nursing, or under medical care before using products containing essential oils or active ingredients
Avoid contact with eyes.
Keep out of reach of children.
8. No Medical Advice
The information provided on this Site is intended for informational and educational purposes only.
Statements regarding our products have not been evaluated by the U.S. Food and Drug Administration.
Our products are not intended to diagnose, treat, cure, or prevent any disease.
Nothing on this Site should be considered medical advice or a substitute for consultation with a qualified healthcare provider.
9. Intellectual Property
All content on the Site, including but not limited to:
- photographs
- product descriptions
- graphics
- videos
- branding
- logos
- trademarks
- copy
- website design
is owned by Orchid + Ash and protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without our prior written permission.
10. User Content
If you submit reviews, photographs, testimonials, social media content, or other materials to Orchid + Ash, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, publish, and display that content for marketing and promotional purposes.
You represent that you own or have permission to share any submitted content.
11. Limitation of Liability
To the fullest extent permitted by law, Orchid + Ash shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from the use of our Site or products.
Our maximum liability shall not exceed the amount paid for the applicable product.
12. Disclaimer of Warranties
The Site and all products are provided "as is" and "as available" without warranties of any kind, either express or implied, except where prohibited by law.
13. Third-Party Links
Our Site may contain links to third-party websites.
We are not responsible for the content, privacy practices, or policies of those websites.
14. Privacy
Your use of the Site is also governed by our Privacy Policy.
15. Governing Law
These Terms shall be governed by the laws of the State of California, without regard to conflict of law principles.
Any disputes shall be resolved in the state or federal courts located in California.
16. Changes to These Terms
We reserve the right to modify these Terms at any time.
Changes become effective immediately upon posting to the Site.
Continued use of the Site constitutes acceptance of the updated Terms.
17. Contact
For questions regarding these Terms, please contact:
Orchid + Ash
Email: hello@orchidandash.com
Website: www.orchidandash.com